F.A.Q - Frequently Asked Questions
Here are some of the most frequently asked questions about horseback riding...
1. How young can a child be to ride on the trail?
Six year olds generally do well on the trail being on a "lead line" (like a long leash) behind the guide.
2. Can we ride double?
Statistically, it's been proven to be more dangerous to ride double. The reason is, if something happens and you both fall, the adult falling on the child injures him/her far more than if the child fell by him/herself.
3. What do you have for my 2 year old and 4 year old?
For children under six years old, we offer ring rides. This is where the parent leads the child around in the ring.
4. We have a large group of 10-15, do you give discounts?
For groups of 10-14, we give a 10% discount on your horse ride. For 15 or more, you get a 15% discount on your trail ride.
Please give five days to two weeks notice, depending on time of year (summers need the most time), to make your group reservation.
For groups of 10 or more we ask for 5 days notice to cancel with full refund of deposit.
For smaller groups, 24 hours notice is asked.
5. What is your cancellation policy?
To Cancel your Trail Ride,
A. For groups of 9 or less, please call the night before by 5 pm.
If you do not show the day of your ride or cancel by 5 pm the day before for groups of 9 or less, we charge your credit card $45 per horse.
B. For groups of 10 or more, please give at least 5 days notice.
If you do not show the day of your ride or cancel with 5 days notice before your scheduled ride for groups of 10 or more, we charge your credit card $45 per horse.
6. Can we ride by ourselves?
All trails are guided for your safety as well as enjoyment.
7. Do we have to make reservations?
Reservations are requested to make sure we have enough horses for your group. If you wanted to take your chances and just show up, all the horses could be booked and it be hours or days before our next availability.
When we take reservations, here is the information we need...
A. How many in your group are adults ( =>18 years old),
B. How many are children (,18 years old>& their ages
C. Is anyone 180 LBs or more, and approximately how much, so we have the right size horse ready
D. Your name and
E. Phone number we could reach you by
F. A credit card number to hold your reservation
G. Date and time of ride
For groups of 10 or more, please give at least 5 days notice.
8. What if it rains?
Our rain policy is, first of all, to wait 15 or 20 minutes for the shower to pass and then go on the trail ride. We also provide rain ponchos for those sudden showers. Also, just because its raining where you're at, doesn't mean it's raining here. So please call for conditions at Arrowmont.
We do not go out in lightning.
9. Are tips recommended?
Just like in a restaurant, your Guide works for tips. Many ask what the normal tip is. Generally, just like in a restaurant, if good service is provided... 15-20%...is customary. They've been trained in safety, first aid and many have their CPR certificates in addition to being trained to understand horses and riding techniques to provide you and your family with the safest and most enjoyable trail ride possible.
10. Do you take credit cards?
We accept all major credit cards, Traveler's Checks and even cash.
11. Are the rates the same for children?
The price is the same for adults and children.