Privacy Policy

​​​​​​​This Website,is committed to protecting and respecting your privacy.

This policy together with our terms of use and any other documents referred to here set out the core principle on which any personal data we collect from you or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We keep certain basic information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it.

This policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the policy or terms of other websites. It is your responsibility to check their policy before continuing to access them.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information about you:

• Information that you provide by filling in forms on our site.

• Information provided at the time of registering as a user on our website subscribing to our services or requesting further assistance

• Information you provide when reporting an issue with our website

• When you contact us, record of that correspondence

• Completed surveys that we use for research purposes; although you do not have to respond to them.

Information Collected Directly From You: We may collect personal information directly from you, for example [through a web form, during an online or in-person registration, while making a phone reservation, while setting up an account with us, when you contact us for customer support, or at checkout.] Personal information we collect directly from you may include, but not limited to: [first and last name, address, email address, phone number, age, height, weight, and birthdate, and children’s name, age, height, weight.].

• "By clicking Submit/Send you consent on Messaging."
• "Reply STOP to Opt-Out of messaging."
• "Reply Help to get more assistance"
• "Messages and Data Rates may apply and Message Frequency may vary."

Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

​​​​​​​Information Collected From Your Device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example [your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.] Our website may also use cookies to personalize your experience and enable certain features [such as keeping track of items you put in your shopping cart.]  You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org.  Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information Collected From Our Advertising Partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include but not limited to: [your demographic information, shopping history, and geographic location.]

Non-Personal Identification Information:  We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies:  Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available, your IP address, operating system, and browser type. We also collect data for system administration and to report aggregate information to our advertisers.

This is statistical data about our users' browsing actions and patterns, and does not identify any individual or collect personal information to our third party advertisers.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

USES MADE OF THE INFORMATION

We use information kept about you in the following ways:

• To ensure that content from our website is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

How We Use Collected Information
Arrowmont Stables & Cabins, LLC collects and uses Users personal information for the following purposes:

• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
• We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service
• Your information helps us to more effectively respond to your customer service requests and support needs. 
• To process transactions
• We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service, such as through booking software for cabin reservations and for horse ride reservations.
• To share your information with third parties like our merchant credit card account providers 
• We may share information with third-party software providers such as MailingBoss email software to share local information, offerings, customer services and much more .
• To administer content, promotion, survey or other Site features
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails, texts, and informational programs.

The email address or telephone number Users provide for order processing, will not only be used to send them information and updates pertaining to their order, future specials or discounts, but also, may be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list or text list, they will receive emails and texts that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails or texts, we include detailed unsubscribe instructions at the bottom of each email or text or the User may contact us via our website.

Use Of Personal Information
We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to assist with customer service, to optimize our website, and to assist with our advertising and marketing efforts.

We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out.

We use information collected from our advertising partners to market our products and services to you.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Disclosure Of Personal Information

We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.

● We use Mailing Boss for our email marketing and Textedly for text message communications. For more information about how we may use your information with Mailing Boss and the information that may be collected through our email campaigns, see Mailing Boss’s Customer Data Notice

● We use Builderall & Google Analytics to help us understand how visitors interact with our website. Builderall & Google Analytics uses and processes your information in accordance with its privacy policy available at https://arrowmont-stables-cabins.com/privacypolicy

● We use INNGENIUS PMS CABIN BOOKING SOFTWARE  [https://inngeniuspms.com/] to provide our online cabin booking software.  We use FAREHARBOR TRAIL RIDE BOOKING SOFTWARE [https://fareharbor.com/]  to provide our online trail ride booking software.  INNGENIUS and FAREHARBOR both use and process your information in accordance with their privacy policies available at [https://inngeniuspms.com/cookie-policy/ and https://fareharbor.com/legal/privacy/]

 ● We use Authorize.net, Paypal, and Stripe  as our payment processors.  Authorize.net, Paypal, and Stripe use  and processes your payment information in accordance with their privacy policy.  See their sites for each of their privacy policys’.

We use TRIPADVISOR, BOOKING.COM, EXPEDIA, AIR BnB, and VRBO as our advertising partners. We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device and we may share information about [you, your purchases, and your interactions with our website] with our advertising partners. Such information can be used by us or our advertising partner. For more information about how to opt out of targeted advertising from our advertising partner, go to TRIPADVISOR, BOOKING.COM, EXPEDIA, AIR BnB, and VRBO’s  opt out page.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Compliance With Children's Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our websites from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Email And Text Message Communications

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at https://arrowmont-stables-cabins.com/privacypolicy.

Changes To This Privacy Policy

Arrowmont Stables & Cabins, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their profile and going to the “Account Info” page.

CHILDREN ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via email. Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, when appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any changes.

YOUR CONSENT

​​​​​​​By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be sent via e-mail or the address below

​​​​​​​Arrowmont Stables & Cabins, LLC

​​​​​​​​​​​​​​  ​​​​​​​​​​​​​​​​​​​​​ 276 Arrowmont Trail

         Cullowhee, NC 28723

         reservations@arrowmont.com

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